Please don't worry about it. Tineco customer service will provide the troubleshooting and help you identify the issue. You could buy accessories or replacement parts on Amazon or Tineco official website.

Please find 'Claim My Warranty' on Tineco official website: https://www.tineco.com/support/process-a-warranty/ClaimMyWarranty. Please feel free to contact Tineco customer service if you have any questions about it.

Tineco provides 2-year warranty against original defects in material and workmanship, when used for private household purposes in accordance with the Tineco Instruction Manual.

Normally this does not happen because the brush roller diameter size is big enough so it can avoid getting tangled. If there is a tangle, just remove the brush roller from its holder and use the cleaning tool to remove the hair tangle from the brush roller.

There is no need to use distilled water. Tap water is perfectly fine to use in the iFloor series. Please do not use hot water as this can cause internal damage to the pipes in the iFloor series.

We would not recommend using bleach in this machine as it could damage the machine.

The warranty lasts 2 years.

The unique brush roll can help to remove animal hair and suck it into the Dirty Water Tank.

No, the cleaning solution does not have an odor, but it can deodorize the area you are cleaning.

The Clean Water Tank capacity is 0.6L. The Dirty Water Tank capacity is 0.5L.

Using the cap of the solution bottle, fill one cap worth of solution and pour into the Clean Water Tank. Fill up the Clean Water Tank with clean water up to the Max line.

The temperature can be between 41°F ~ 140°F （5°C ~ 60°C). Typically normal tap water is fine to use for cleaning. Please do not use hot water as this can cause internal damage to the pipes in the Floor One.

The iFloor 3 will automatically adjust the solution and clean water flow to make sure you have the ideal cleaning experience. You can adjust the water flow to maximum by entering MAX mode when cleaning. This will set the flow to maximum for when you have a tough cleaning situation.

The Ifloor series can be used on non-carpeted floor such as vinyl, tile, and sealed wood floors.

It is not recommended to use a third party cleaning solution because the floor washer is designed to be used with the Tineco Cleaning Solution to optimize the amount of bubbles that are produced with cleaning solutions. Third party solutions can cause an over abundance of bubbles when cleaning that could fill up the Dirty Water Tank within minutes of use.

To start the iFloor 3's self-cleaning mode, please follow the following steps: Always keep the floor washer plugged in. Place the floor washer on the storage tray. Empty the Dirty Water Tank. The Clean Water Tank should be at least 1/3 full of water. Press self-cleaning button at the top of the handle to start the brush roll self-cleaning mode. The floor washer will automatically shut off once finished. The entire self-cleaning process takes about 40 seconds.

We recommend cleaning the brushroll after each use.

Suction power for the floor washer ranges from 15-30AW (Air Watts) depending on how dirty the floor is.