Please don't worry about it. Tineco customer service will provide the troubleshooting and help you identify the issue. You could buy accessories or replacement parts on Amazon or Tineco official website.

Please find 'Claim My Warranty' on Tineco official website: https://www.tineco.com/support/process-a-warranty/ClaimMyWarranty. Please feel free to contact Tineco customer service if you have any questions about it.

Tineco provides 2-year warranty against original defects in material and workmanship, when used for private household purposes in accordance with the Tineco Instruction Manual.

Applies to purchases made from authorized retailers of Tineco, we provide 2-year limited warranty for whole units, 1 year limited warranty for battery and other motorized components you purchased separately.

Please check if your WiFi connection is stable.

Password less than 6 digits.

Please make sure your mail adress is valid and the verification code will be sent to you, the code is only valid within 24H.

It equips with an automatic pre-filter cleaning tool and can even provides the cleaning experience against filter rinse & dry hassle. You may also need to clean the HEPA periodically.

Our App includes the working status such as power, dirty level, battery level and filter life. And it can also show your cleaning performance report and help you contact us by App. You may even enjoy music or watching videos as well.

Normally this does not happen because the brush roller diameter size is big enough so it can avoid getting tangled. If there is a tangle, just remove the brush roller from its holder and use the cleaning tool to remove the hair tangle from the brush roller.

There is no need to use distilled water. Tap water is perfectly fine to use in the iFloor series. Please do not use hot water as this can cause internal damage to the pipes in the iFloor series.

We would not recommend using bleach in this machine as it could damage the machine.

The Ifloor series can be used on non-carpeted floor such as vinyl, tile, and sealed wood floors.

The Ifloor / IFLOOR 3 can be used without water for dry vacuuming. Ideally you would want to use the Ifloor 3 with solution and water to automatically adjust solution and clean water flow to ensure an ideal cleaning result.

To start the iFloor 3's self-cleaning mode, please follow the following steps: Always keep the floor washer plugged in. Place the floor washer on the storage tray. Empty the Dirty Water Tank. The Clean Water Tank should be at least 1/3 full of water. Press self-cleaning button at the top of the handle to start the brush roll self-cleaning mode. The floor washer will automatically shut off once finished. The entire self-cleaning process takes about 40 seconds.

We recommend cleaning the brushroll after each use.

Suction power for the floor washer ranges from 15-30AW (Air Watts) depending on how dirty the floor is.