FAQS FOR FLOOR ONE S7 PRO | Tineco Official Site

What are the functions included in APP?

Our APP includes the status of the Floor One such as power level, dirtiness level, battery level. The APP can also show you a performance report of your cleaning. Customer Service is able to be contacted through the APP.

Is the filter replaceable and can it be washed?

The filter can be washed and cleaned. Please be sure to thoroughly dry the filter before placing it back in the Floor One. Extra filters are also available on the Tineco website.

How do I know when the Dirty Water Tank (DWT) needs to be cleaned?

A animation demonstration or voice prompt can remind you to dump the DWT, or check for any blockages in the air channel. The Floor One automatically stops operating once the DWT is full.

How do I know when the Clean Water Tank (CWT) needs to be refilled?

A animation demonstration or voice prompt reminding you to refill it.

How do I know when the brush roller is blocked?

A animation demonstration or voice prompt reminding you to take out the roller to clean it. Please check the air channel if there are any blockages while the roller is out of the brush roll holder.

How much does the Floor One weigh?

The main body of Floor One weighs 12.7lbs/ 5kg.

Does it pick up large debris like cereals, dog food, etc?

The Floor One is designed to pick up debris like cereal and wash the floor simultaneously on hard floor surfaces.

Can I use the Floor One to clean carpet?

The Floor One is designed to be used with hard floor surfaces. The Floor One should not be used on carpets.

Is it ok to leave the unit plugged into the charger after it is fully charged?

Yes, you can leave the Floor One plugged in as the Floor One will stop charging once fully charged.

Does the brush scratch surfaces or dull floors?

No, it doesn't. The brush works great on hard floors causing any damage to it. It is also recommended to test an area of a sensitive surface before using any accessories on it.

How do I charge the battery pack?

Put the machine back to the tray and plug in the charger then it will start charging and stop automatically once finished.

Can S7 Pro carry out corner cleaning？

Of course, in this S5 series of products, we pay attention to optimize the structure of the brush, which can clean corners in the family environment.

For some pet families, can this washing machine solve the problem of pet smell?

Of course, our product can easily clean pet residual dirt. Our product is also equipped with standard solution, which can easily eliminate the smell of pet residual dirt.

Can this machine be restored to factory Settings?

Yes, press and hold WiFi switch button for 10S to restore factory Settings.

When the charging dock has been connected to the socket and the machine is taken away, will there be electric shock risk if anyone accidentally touch the contact plate?

No.

When the machine is fully charged, how long does it take to run out of power if left unused? Is it possible to turn on normally after recharging after no power?

3 months.

Can I use it as a vacuum cleaner in suction mode?

NO, It will damage the brush roller.

When do you need to switch to Max mode?

The water and suction reach to maximum on Max mode, and this mode can clean where there are stubborn stains that are difficult to clean.

How to disassemble the handle?

Press the spring to release the handle with a tool (like a screwdriver) and lift the released handle from the appliance.

How long can a brush roller last?

Around six months, depending on the frequency it is used.