Please don't worry about it. Tineco customer service will provide the troubleshooting and help you identify the issue. You could buy accessories or replacement parts on Amazon or Tineco official website.

Please find 'Claim My Warranty' on Tineco official website: https://www.tineco.com/support/process-a-warranty/ClaimMyWarranty. Please feel free to contact Tineco customer service if you have any questions about it.

Tineco provides 2-year warranty against original defects in material and workmanship, when used for private household purposes in accordance with the Tineco Instruction Manual.

Applies to purchases made from authorized retailers of Tineco, we provide 2-year limited warranty for whole units, 1 year limited warranty for battery and other motorized components you purchased separately.

You need to reconnect the device.

The device can only connect to one phone at a time. You need to log out and connect again.

Please check if your WiFi connection is stable.

Password less than 6 digits.

Please make sure your mail adress is valid and the verification code will be sent to you, the code is only valid within 24H.

1.Please check if your home WiFi password is correct 2.Please check if your home WiFi is 2.4G and not 5G. You may turn off the 5G signal before connecting WiFi. 3.Please choose the same region where the device purchased.

Please check if your phone's system is: iOS 8.0 or above; Android 5.0 or above